Shipping & Delivery

The website is live and available and operative to receive orders 24 hours, 7 days a week.

Orders placed on the weekends and public holidays will be processed the next business day. 

We accept direct credit payments.   Orders are dispatched once payment has been received or cleared into our ASB account.  Other bank clearance times may vary.

Credit card payments can be made securely on our website.  Surcharges apply.

Goods are dispatched from our Auckland branch on Monday and Wednesday mornings only (except during public holidays and holiday shutdown periods).

All national consignments are tracked with a tracking number and is 'non-signature' by default.  International orders have the option or tracked or un-tracked.  We recommend providing a daytime business address or local store for someone to receipt the parcel.  Parcels will be left-without-signature in the letterbox or front door, unless advised in the Comments box.

Delivery times are not guaranteed but are the 3rd party carrier’s best estimates.  If you have any questions regarding the status of your shipment, we will try our best to help you contact the courier company.  However, we have no control over the courier companies' delivery time frame or outcome.  Therefore, the fastest is for the Customer to contact the courier company with any enquiries about the status of the order and quote the tracking number.  

The selected 3rd party carrier is selected at our discretion once the weight and size has been calculated.

Applies to Commercial and Metro addresses only (estimate time of arrivals are estimates, not guaranteed)

We use selected forms of packaging per carrier.

Ex Auckland:

For more information on shipping time frames and costs please contact us.  Alternatively, add your products to your cart, proceed to Checkout and enter your address.  You will be provided with a quote once the total weight and size has been calculated.

We charge for order processing, packaging, transport, handling and delivery.  Rates are subject to change without immediate notice. 

- Rural: Charges may apply to both rural commercial and rural residential addresses. 

- Residential:  Several 3rd party carriers (NZ Couriers & Now Couriers) have now implemented surcharges to residential addresses.  These charges will be forwarded to the Customer.

We can change the delivery address if the order has not shipped.  Please make sure you select the correct address and city during checkout to avoid shipping delays.

Once an order is dispatched, we are unable to redirect the package immediately to a different address and is the customer's responsibility to coordinate with the courier company.

Delays or Lost Goods

Shipping delays are completely out of our control, Wow Living is not responsible for the delay that is occurred by the NZ or international courier company.  

Normally all packages require a signature for delivery unless permission or instruction is given by the customer to leave the goods without signature.  In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" or "completed" by the courier companies.

Wow Living are not responsible for lost or stolen packages or packages delayed in transit.

If buyer chooses to arrange their own freight or courier pickup, Wow Living is not liable for any orders lost, damaged or stolen and costs are at the buyer's expense.

If the customer provided an incorrect address and the package has been returned to us, we can offer the customer a redelivery that may incur an additional postage fee.

Any merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same original packaging, unopened, unused condition and re-sellable condition with all manuals as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 7 working days of receipt of merchandise.

If faulty goods cannot be repaired, buyer will be advised by email and sent a replacement or a refund of the value of the goods purchased.

Goods may only be returned if a "Return Number" has been obtained first.  Once the returned goods have been received and approved, a refund or exchange of the replacement goods will be dispatched accordingly.

Refunds are paid only on the value of the goods and do not cover any courier costs involved in sending the goods to the customer.

Please understand that once you place an order, we then make arrangements with our suppliers for delivery of that product. Therefore, once we have confirmed arrangements with our supplier, your order cannot be cancelled.

Please note that an item is not considered faulty if it is incompatible with your other equipment.

We do not replace goods because you simply changed your mind, so please choose carefully!

Be sure to check with your local Customs Regulations or Importing Department what type of products are restricted from being entered into your country.  Wow Living holds no responsibility or liability for any goods rejected by your Customs Department.